Refund policy

Shipping and Delivery Policy

Last updated: 20 July 2026

This Shipping and Delivery Policy applies to orders placed through the Blakmint online store and should be read alongside our Terms of Service and Returns and Refund Policy.

UK delivery only

Blakmint currently delivers only to addresses within the United Kingdom.

Our products are regulated for sale in the United Kingdom and are not currently available for international delivery through this website.

Delivery services

Orders are delivered using Royal Mail.

Most Blakmint orders

Most orders, including liquid cleaner, cleaning cases, removal hooks, chewies, kits and bundles, are normally sent using:

Royal Mail Tracked 48

Tracked 48 normally includes:

tracking to the delivery point;
a delivery photograph;
email or SMS delivery updates where available; and
the ability to view delivery progress using the Royal Mail tracking service.

Tracked 48 is not a guaranteed delivery service. Delivery times shown by Royal Mail are estimates or delivery aims.

Retainer brush ordered separately

Where a retainer cleaning brush is ordered on its own, it is normally sent using:

Royal Mail 2nd Class

Royal Mail currently aims to deliver 2nd Class items within approximately two to three working days. This is not a guaranteed delivery time.

Standard 2nd Class does not provide full end-to-end tracking. A postage or delivery-reference number may provide only limited information or delivery confirmation.

Orders containing a brush and other products

Where a retainer brush is purchased with another Blakmint product, the complete order will normally be sent using Royal Mail Tracked 48.

The delivery service actually used for your order may be shown at checkout or in your dispatch confirmation.

Delivery charges

The applicable delivery charge will be displayed at checkout before you complete your purchase.

Any free-delivery offer or delivery promotion applies only where it is clearly shown on the website or during checkout.

Order processing

Orders are normally prepared and dispatched within [insert your usual dispatch time, such as 1–2 working days].

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

The dispatch period is separate from Royal Mail’s estimated delivery period.

Dispatch confirmation and tracking

Once your order has been dispatched, we will send you a confirmation email.

For orders sent by Royal Mail Tracked 48, the email will normally include a tracking number that can be used to follow the order through Royal Mail.

For a retainer brush sent by standard Royal Mail 2nd Class, full tracking may not be available. Any reference number supplied may provide limited information only.

Please ensure that the email address and mobile telephone number entered at checkout are correct so that available delivery updates can reach you.

Estimated delivery times

The following are delivery aims only and are not guaranteed:

Royal Mail Tracked 48: normally approximately two to three working days following dispatch.
Royal Mail 2nd Class: normally approximately two to three working days following dispatch.

Delivery may take longer because of:

bank holidays;
severe weather;
industrial action;
local Royal Mail disruption;
unusually high parcel volumes;
incomplete or incorrect delivery addresses; or
circumstances outside our reasonable control.

Unless a different period has been expressly agreed, we will deliver your order without undue delay and no later than 30 days after the contract is made.

Incorrect or incomplete addresses

You are responsible for checking that your delivery address is complete and accurate before placing your order.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was supplied by the customer, we may require payment of a reasonable additional delivery charge before sending the order again.

This does not affect your rights where the delivery problem was caused by Blakmint.

Delayed orders

If your order has not arrived within the expected period, please:

check the address on your order confirmation;
check any Royal Mail tracking information provided;
check with members of your household;
check any nominated safe place;
check with nearby neighbours where appropriate; and
contact us at admin@blakmint.co.uk.

You do not need to pursue Royal Mail yourself. Your sales contract is with Blakmint, and we will investigate missing or delayed outbound orders with Royal Mail.

Missing Tracked 48 orders

If a Tracked 48 order appears delayed or missing, contact us with your order number.

We will review the tracking information and, where necessary, raise an investigation with Royal Mail.

We may ask you to confirm:

your full delivery address;
whether anyone else at the address accepted the parcel;
whether you nominated a safe place;
whether nearby neighbours were checked; and
whether any delivery photograph relates to your property.

If the parcel is confirmed lost, or the available evidence reasonably shows that it was not delivered, we will provide an appropriate replacement or refund.

Missing 2nd Class brush orders

A retainer brush sent using standard Royal Mail 2nd Class may not have full tracking.

If it has not arrived within the expected period, contact us at admin@blakmint.co.uk rather than contacting Royal Mail directly.

Royal Mail requires a period of time to pass before an item can formally be treated as lost. We will explain the next steps and, where appropriate, make the Royal Mail enquiry or claim.

Your statutory rights are not affected by the absence of tracking.

Orders marked as delivered

If Royal Mail marks a Tracked 48 order as delivered but you cannot locate it, contact us promptly.

We may review:

Royal Mail’s delivery photograph;
tracking records;
the delivery location;
safe-place information;
GPS or delivery-point data where available; and
information supplied by the local delivery office.

A “delivered” tracking status does not automatically prevent us from investigating a genuine non-delivery report.

Risk during delivery

Goods remain at Blakmint’s risk until they come into your physical possession, or into the physical possession of a person you nominated to receive them.

You should therefore report a missing order to Blakmint. You are not responsible for claiming compensation from Royal Mail for an order that we sent to you.

Damaged parcels

Please inspect the order as soon as reasonably possible after delivery.

If your item or parcel is damaged, contact admin@blakmint.co.uk and provide:

your order number;
a description of the damage;
photographs of the product;
photographs of the inner and outer packaging;
a photograph of the Royal Mail label; and
photographs showing any visible parcel damage.

Please retain the goods and packaging until we tell you whether they are required for our investigation.

Failed delivery and uncollected orders

Royal Mail may leave an order in a nominated safe place, attempt redelivery, hold it for collection or return it to Blakmint.

If an order is returned because it was:

not collected;
refused without a valid legal reason;
addressed incorrectly by the customer; or
otherwise undeliverable because of customer-supplied information,

we may charge a reasonable redelivery fee.

A customer who wishes to cancel must clearly notify us of the cancellation. Simply failing to collect an order does not necessarily amount to clear notice of cancellation.

Any refund will be handled in accordance with our Returns and Refund Policy and applicable consumer law.